If your online purchase arrived damaged or defective, send us an email to firstname.lastname@example.org within 30 days of your purchase. We will ship a replacement item to you right away at no shipping cost to you.
If you changed your mind about your purchase and want to return it, send us an email to email@example.com. We'll send you a pre-paid mailing label so you can return the item in its original condition with all labels and tags attached. Once we receive and process the return, we will deduct the cost of the prepaid label from your refund and return the remaining amount back to the purchase credit card. Original shipping charges will not be refunded.
Thank you for shopping fair trade and supporting our work around the world!